FY24 was the first full year of The Pond Club's reserve operations. This report is a numerical summary; the full audited document is in the members' library.
427
member households
14
partner kitchens
4
reserve sites
92
mean water index
What we got right
- Zero substitution across 11,800 deliveries.
- Four-hour cold-chain contract honoured on >99% of orders.
- Hilsa allocation closed early in a poor week; members refunded automatically.
What we did not
- Two stocking-density violations at the Salt Lake reserve — investigated and corrected.
- A failed first attempt at a Howrah cold hub; relaunched in FY25.
- Newsletter cadence drifted from monthly to quarterly mid-year.
“An annual report should embarrass you a little. Ours does.”
Key takeaways
- 427 households, 4 reserves, 14 partner kitchens.
- Zero substitution; >99% on-time cold-chain.
- Two stocking-density violations recorded and corrected.
